FAQ

Can I order online and pick up my items in the store?

Yes, of course! Browse our website and look for "PICK UP ONLY" and you will be able to purchase online and pick up in store. 

Curbside assistance is also available upon request. For more details, see our SHIPPING TAB

Are the same items available in the store as the website?

Yes, however it is limited. To find the items that are available in store, please look for "PICK UP ONLY". If you do not see that stated, those items will be available for direct ship to your home or anywhere in the Continental U.S.

Doesn't Designer Flower Center just have artificial flowers?

No, not at all! While Designer Flower Center does offer a wide selection of beautiful artificial flowers, realistic foliage, plants, trees, and artistically designed arrangements, we also have so much more to offer! Our showroom is full of home decor pieces such as furniture, lighting, wall decor, and more. We also carry everything from mirrors, decorative containers and accessories, pillows, throws, napkins, gift items, custom floral design, seasonal and Christmas decor, ribbon, soaps, lotions and more. 

Do you offer fresh/real flowers and greenery?

No, Designer Flower Center offers artificial flowers, faux flowers, silk flowers and permanent botanical (just a few names that are commonly used). We do not sell fresh/real flowers except for our preserved boxwood collection. However, we will be more than happy to direct you to a florist in our local area. 

How can I get a custom floral arrangement made?

Great question! Start by visiting our store located at 3450 W. Gettysburg Ave., Fresno, CA or contacting us at (559) 228-3300 to schedule a free consultation appointment. There you can meet with one of our talented floral designers an discuss your idea. You can either bring in your own container or purchase one of ours to use. Our designers can make anything from a small succulent arrangement to an elegant urn arrangement. 

》In your consultation we will provide you with an estimate/quote. Please note that our design fee is $75 per hour. This estimate/quote will be prorated if the designer does not use all product chosen or if the labor time is less. Custom arrangements orders are usually ready for pick up in two weeks (2) sometimes earlier, depending on the number of orders in house. 

》May we suggest having a budget in mind of what you would like to spend. This will help guide our designers in picking the most beautiful flowers available to fit your budget. If you're not sure about a budget, your may walk our showroom and see our beautifully finished arrangements or shop our rows of flowers and greenery to see pricing.

》We do not offer shipping; all custom arrangements are for LOCAL PURCHASES ONLY

Do you offer a delivery service for items purchase from your in store location?

Sorry no, not at this time. 

Can I purchase a gift card in the store and use it online?

Sorry no, our gift cards are for IN STORE USE ONLY. You may purchase a gift card in increments of $25, $50, $75, or $100

》Gift cards make wonderful gifts and are a heart felt way to say thank you are appreciated!

What is on sale? How can I get a discount?

Designer Flower Center offers generous discounts through out the year on items online as well as in store. We will announce these sales/promotions on our social media, by e-mail and on our website (Website will show ONLINE SALES ONLY). Be sure to add yourself to our mailing list to receive special offers by going to our SUBSCRIBE TAB

Do you offer refunds?

Yes, we do. For more details please visit our RETURNS POLICIES TAB

Can I use my online credit at your store front? Can I use my in store credit online?

No. You may only use your online credit for online purchases. You may only use your in store credit for in store purchases. For more details please view our RETURNS POLICIES TAB

Can I return seasonal or sale items?

No. Seasonal items (Christmas and Fall) are non-returnable after November 1st (even within the 14-day period). Sale items are non-returnable and consider a final sale.

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3450 W. Gettysburg Ave Fresno CA 93722  (559) 228-3300
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